8. What should I do if my delivery did not arrive in the 4hrs window?
Please call or whatsapp us at +65 8812 5002 and we will ensure your delivery will reach you as soon as possible. We sincerely apologize for any inconvenience caused.
7. There are some damaged items in box, what should I do?
This is not acceptable in our service levels, please call or WhatsApp us at +65 8812 5002 so we can send replacement items to you as soon as we can.…
6. How does the ingredients in the box stay fresh?
For meats and seafood, they are deep freeze, vacuum sealed and packed in cooler bags with ice packs to ensure they stay cold till you are ready to transfer to…
5. How much is the delivery cost?
For ala carte orders, delivery cost is $4.90 and above $50 purchase, delivery is free. For subscription orders, delivery is free.
4. Can I pick a specific delivery time so to ensure someone is home to receive?
We cannot commit to specific delivery time, however, if there is no one home to receive, our delivery team will leave the box at your door. Our delivery time slots…
3. How do I change my delivery address?
Login to your account. Click on Addresses & Delivery to update your new address. Kindly note we require 5 days prior to your next delivery day notification to make this…
2. How do I change my delivery day/time?
For subscription customers, login to your account. If you would like to change your delivery date/time permanently, click on Addresses & Delivery to update your new delivery day/delivery time. However,…
1. How do I know when my delivery will arrive?
Based on your selected time slot (1pm-6pm / 6pm-10pm), our delivery team is confident to have your meal kits delivered within this 4-5hr window. Unless due to unforeseen circumstances, we…