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Helpie FAQ

  • Deliveries

  • 1. How do I know when my delivery will arrive?

    Based on your selected time slot (12pm-4pm / 6pm-10pm), our delivery team is confident to have your meal kits delivered within this 4hr window. Unless due to unforeseen circumstances, we will contact you to notify you on the arrival time. 

  • 2. How do I change my delivery day/time?

    Login to your account. If you would like to change your delivery date/time permanently, click on Addresses & Delivery to update your new delivery day/delivery time. However, this would not change the date and times for the upcoming deliveries of the month. If you would like to change them, you can do so on the individual drop down menus on the Meals tab of the My Accounts page. That said, our team requires 5 days prior to your next delivery day notification to make this change. 

  • 3. How do I change my delivery address?

    Login to your account. Click on Addresses & Delivery to update your new address. Kindly note we require 5 days prior to your next delivery day notification to make this change. 

  • 4. Can I pick a specific delivery time so to ensure someone is home to receive?

    We cannot commit to specific delivery time, however, if there is no one home to receive, our delivery team will leave the box at your door. Our delivery time slots are Monday to Friday, 12pm-4pm or 6pm-10pm.

  • 5. How much is the delivery cost?

    For ala carte orders, delivery cost is $4.90 and above $50 purchase, delivery is free. For subscription orders, delivery is free.  

  • 6. How does the ingredients in the box stay fresh?

    For meats and seafood, they are deep freeze, vacuum sealed and packed in cooler bags with ice packs to ensure they stay cold till you are ready to transfer to your freezer. Vegetables are as well vacuum sealed to prolong its freshness. 

  • 7. There are some damaged items in box, what should I do?

    This is not acceptable in our service levels, please call or WhatsApp us at +65 8518 5002 so we can send replacement items to you as soon as we can. We sincerely apologize for any inconvenience caused.

  • 8. What should I do if my delivery did not arrive in the 4hrs window?

    Please call or whatsapp us at +65 8518 5002 and we will ensure your delivery will reach you as soon as possible. We sincerely apologize for any inconvenience caused.

  • Cookin1 Meal Kits

  • 1. What is delivered in each Cookin1 meal kit?

    Cookin1 meal kit contains all the required pre-portioned ingredients for that particular recipe except salt, sugar and pepper. Each box also comes along with a simple to follow instruction card so cooking a meal now is a breeze for all. 

  • 2. What do you offer for people with dietary restrictions or allergies?

    Currently, we only offer Vegan/Vegetarian meal kits. In addition, on each product page, we have listed all the ingredients that we are providing so you can pick and choose those that fit your lifestyle.

  • 3. Can I choose how many meals I want to receive?

    Of course! Currently, we have 4 subscription plans to offer, in 2 different categories. The classic plans serve 2 and the family plans serve 4, each with options of 1 meal kit per week or 2 meal kits per week. We also offer ala carte purchase if you would like to try out before purchasing a subscription. We know our customers are busy bees and may not be able to commit to cooking that often but we strongly encourage you to cook up a healthy meal for you and love ones at least once a week. 

  • 4. Do you offer meal kits for singles or bigger families?

    Currently, we only offer servings for 2 or 4 for each meal kit. That said, we are working to provide more options to you in the long run. Follow us on Facebook and Instagram to get updates on our new launches.

  • 5. I am not good at cooking, will I still be able to whip up restaurant styled meals?

    Our recipes are curated to suit home cooks of all levels. If you can cook, it is a no brainer. If you cannot cook, the instruction card is very simple to follow. Still not confident? Click on our videos and follow the steps accordingly. We are confident that cooking is never this easy, fun and delicious.

  • 6. Do I have to cook the meal on the same day of delivery?

    We understand how busy our customers can be, and there are times you won’t be able to cook the meal on the same day of delivery due to various reasons. Hence, we have our meats/seafood frozen and vacuum packed so you just have to transfer the package to the freezer upon receipt. Likewise, for vegetables, we vacuum seal them so you just to transfer the package to the fridge. Vacuum seal will ensure the ingredients stay fresh for a longer period of time. That said, we strongly encourage you to cook the meal kit within one week.

  • 7. How long can I keep the ingredients?

    With our vacuum seal packaging, meats/seafood can be kept frozen in your freezer up to 4 weeks and vegetables can be kept in your chiller up to 2 weeks. That said, we encourage you to cook the meal kit within one week to enjoy its freshness. 

  • 8. Are your packaging recyclable?

    Definitely! Ensure all the vacuum seal bags and containers are rinsed clean. Together with the packaging box, place them in the recycling bin located nearest to your home. For ice packs, you may keep them in the freezer and reuse them when needed. 

  • My Cookin1 Account

  • 1. Do I need to create an account for purchase?

    For ala carte purchase, you do not need to create an account but having one makes your future purchase a breeze as you do not require to enter the details once again.
    For subscription, it is mandatory to create an account as you will then be able to pre-select your meals for the upcoming weeks, edit payment mode, edit personal details, pause, skip or cancel your subscription.

  • 2. How to create my account?

    1. Click on MY ACCOUNT on the top right of the website and click REGISTER.

  • 3. How to purchase Cookin1 subscription meal kits?

    Create an account. Click on PRICING tab and select your preferred plan. Click CHECKOUT and enter all mandatory information including your preferred delivery date and time. Click CONTINUE TO PAYMENT and make your payment. Upon successful payment, an email with invoice will be emailed to your registered email address.

  • 4. How to select my preferred meal kits?

    Login to your account. Click on MEALS, the options for each week will be displayed. Select your preferred cooking kits for the particular week and click SUBMIT.

  • 6. Deadline for making changes to the selection of meal kits/delivery date/time.

    All changes need to be made online via your account 5 days prior to your next scheduled delivery.

  • 7. How do I skip a delivery?

    Login to your account. Click on SUBSCRIPTIONS and click on the SUSPEND button to pause your subscription. To resume your delivery, in the same tab, click on REACTIVATE

  • 8. How do I cancel my subscription?

    Login to your account. Click on SUBSCRIPTIONS and click on the CANCEL button to cancel your subscription. If you would like to subscribe back to the same plan, simply login to your account, click on the last canceled subscription order number and click RESUBSCRIBE. You will need to enter payment details once again. You may also add a new plan into your cart and check out as per new order. 

  • 9. How do I switch plans?

    Login to your account. Click on the SUBSCRIPTIONS and you will see options to switch your plan to the other plans.

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